Privacy Policy

Welcome to Mock Guru ("Mock Guru", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, mobile application, and related services. By using Mock Guru, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:

• Full Name
• Email Address
• Mobile Number
• Date of Birth (if provided)
• Gender (if provided)
• Exam Preferences
• Educational Details (if provided)

Account Information:

• Username
• Encrypted Password
• Login History
• Subscription Status
• Payment Status

Learning Information:

• Mock Test Results
• Performance Reports
• Question Attempts
• Bookmarks
• Rankings
• Progress History

Technical Information:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Referral Source
• Date & Time of Access
• Cookies
• Log Files

2. How We Use Your Information

• Create and manage your account.
• Provide mock tests and educational services.
• Process subscriptions and payments.
• Track learning progress.
• Improve website performance.
• Personalize your learning experience.
• Respond to customer support requests.
• Detect fraud or misuse.
• Send important service updates.
• Comply with legal obligations.

We do not sell your personal information to third parties.

3. Payments

Payments are processed through secure third-party payment gateways such as Cashfree Payments.

Mock Guru does not collect or store:

• Credit Card Numbers
• Debit Card Numbers
• CVV
• UPI PIN
• Internet Banking Passwords

Payment information is securely handled by the payment gateway in accordance with its own privacy policy.

4. Cookies

Mock Guru uses cookies and similar technologies to:

• Keep you logged in.
• Remember your preferences.
• Improve website functionality.
• Analyze website traffic.
• Display relevant advertisements.
• Enhance user experience.

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Google AdSense

Mock Guru may display advertisements provided by Google AdSense and other advertising partners.

Google may use cookies, including the DoubleClick Cookie, to serve ads based on your previous visits to our website or other websites.

Users may learn more about Google's advertising practices by visiting: https://policies.google.com/technologies/ads

Users may opt out of personalized advertising by visiting: https://www.google.com/settings/ads

6. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

• Browser Information
• Device Information
• Pages Visited
• Session Duration
• Referral Sources

This information helps us improve our services.

7. Third-Party Services

We may share limited information with trusted service providers necessary for operating our platform, including:

• Cashfree Payments
• Google AdSense
• Google Analytics
• Cloudflare (if applicable)
• Email Service Providers
• SMS Providers

These providers may access information only as necessary to perform services on our behalf.

8. Data Security

We take reasonable security measures to protect your information, including:

• SSL (HTTPS) Encryption
• Password Hashing
• Secure Database Storage
• Firewall Protection
• Restricted Administrative Access
• Regular Security Monitoring

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

9. Data Retention

We retain your information only as long as necessary for:

• Providing services
• Maintaining your account
• Legal compliance
• Financial record keeping
• Resolving disputes
• Preventing fraud

Inactive accounts may be retained where required by applicable law or legitimate business needs.

10. Your Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile.
• Delete your account.
• Withdraw consent where applicable.
• Request information regarding your stored personal data.

Some requests may be limited where we are legally required to retain information. To exercise these rights, contact us using the details provided below.

11. Children's Privacy

Mock Guru is intended primarily for students preparing for competitive examinations.

Users under 18 years of age should use the platform with parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Communications

We may send:

• Account Notifications
• Password Reset Emails
• Payment Confirmations
• Subscription Updates
• Important Service Announcements
• Educational Notifications

Where permitted by law, we may also send promotional communications. You may opt out of promotional emails at any time using the unsubscribe option or by contacting us.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites separately.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated "Last Updated" date.

Continued use of Mock Guru after changes constitutes acceptance of the revised Privacy Policy.

15. Compliance with Indian Law

Mock Guru is committed to protecting user information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant legal requirements.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Mock Guru
Website: https://mockguru.in
Email: support@mockguru.in

17. Consent

By accessing or using Mock Guru, creating an account, or purchasing a subscription, you acknowledge that you have read, understood, and agreed to this Privacy Policy.