Refund Policy – Mock Guru

Last Updated: 26 June 2026

Thank you for choosing Mock Guru. Please read this Refund Policy carefully before purchasing any subscription or digital product from our platform.

1. General Policy

Mock Guru provides digital educational services, including online mock tests, premium subscriptions, study materials, and other digital learning resources.

Because access to digital content is provided immediately after successful payment, all purchases are generally final and non-refundable.

By completing a purchase on Mock Guru, you acknowledge and agree to this Refund Policy.

2. No Refunds

Once a payment has been successfully processed and access to premium content or digital services has been granted, Mock Guru does not ordinarily provide refunds, cancellations, or exchanges.

This applies to:

• Premium Memberships
• Mock Test Packages
• Digital Study Materials
• Downloadable Content
• Any other digital products or services offered by Mock Guru

Please review all product details carefully before making a purchase.

3. Duplicate Payments

If you are charged more than once for the same purchase due to a payment gateway error or technical issue, please contact us.

After verification, any eligible duplicate payment will be processed in accordance with applicable law and the policies of the payment provider.

4. Failed Transactions

If your payment is deducted but the transaction is not completed and premium access is not provided:

• Please allow reasonable time for the payment gateway to update the transaction status.
• If the issue persists, contact our support team with your payment details.
• We will investigate the transaction and, where appropriate, restore access or otherwise resolve the issue.

5. Subscription Cancellation

Users may stop using the service at any time.

However, cancelling your subscription or deleting your account does not entitle you to a refund for payments already made.

6. Technical Issues

If you experience technical problems accessing premium content, please contact our support team.

We will make reasonable efforts to resolve verified technical issues as quickly as possible.

Technical issues alone do not automatically qualify for a refund.

7. Chargebacks

If a payment is disputed through a bank, card issuer, UPI provider, or payment gateway without first contacting Mock Guru, we reserve the right to:

• Suspend or terminate the associated account.
• Restrict access to premium services while the dispute is being investigated.
• Take other appropriate action where permitted by law.

8. Changes to this Policy

Mock Guru reserves the right to modify this Refund Policy at any time.

Any updates will be published on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a payment issue, please contact us: